Handling of personal Information

Handling of personal Information

About Handling of personal Information

Handling of Personal Information by Amakusa Airlines Co, Ltd.
Amakusa Airlines Co, Ltd. (hereinafter AMX) shall handle and protect the customers' personal information in accordance with the “Act on the Protection of Personal Information"” of Japan.

1. Purpose of Collecting Personal Information

Personal information obtained from customers will be used for the following purposes:

Air Transport Services including reservations, ticket sales, check-in, airport services, cabin services.
Interline transportation and code share services including reservations, ticket sales, check-in, airport services.
Related to the AMX Point Card.
Guidance, provision, and management of other services and products offered by AMX
All operations incidental or related to the above ①-④.

2. Disclosure to a Third Party

AMX will not disclose or provide personal customer information to any third parties except under the following circumstances or for the following purposes. Note that provision of information to data sharing partners and business entrusted companies are not deemed to constitute disclosure or provision to third parties.

Customer consent has been obtained.
Disclosure or provision is required by laws or regulations.
Disclosure is required to protect human life, health, or property in cases where obtaining customer consent is difficult.
Disclosure is required to cooperate with the public affairs of national or local government, and when obtaining customer consent is likely to hinder the administration of public affairs.

3. Provision of Travel Agencies

AMX provides personal customer information to travel agencies only when customers present their reservation numbers to travel agencies when purchasing tickets.

4. Business Entrustment

From time to time, AMX may entrust its business operations to third parties to which personal information may also be disclosed to the extent required. In these cases, we will implement all appropriate measures with such third parties to safeguard the confidentiality of customer data, including establishing agreements on the handling of such personal information.

5. Managing Personal Information

We manage our customers' information according to the strictest standards and take the utmost care to prevent leaks, loss, or alterations. We ensure that our board members and employees are properly trained regarding appropriate handling of individual customer date to safeguard the security of such information. An appropriate retention period for personal information shall be established separately in accordance with the purpose for which such information is used. Following the expiration of this period, we shall dispose of the information in question by appropriate methods.

6. Disclosure, Correction, Deletion, Addition, Discontinuance, and Erasure

Any customer request submitted in the manner specified for 1)the disclosure, 2)the correction, deletion, or addition, or 3)the discontinuance and erasure of personal information held by AMX shall be handled as follows, within a reasonable timeframe, after such requests are determined to be authentic.
A customer request may be denied partially or entirely if compliance with such request would endanger the life, health, or property of the customer or a third party; seriously impact AMX's business operations; or result in a violation of laws or regulations.

Appropriate acknowledgement will be made of receipt of disclosure requests.
Correction, deletion, or addition shall be undertaken after due review of requests.
Discontinuance and erasure shall be undertaken by appropriate methods. However, we remind customers that such requests may impede the provision of services to the customer, despite our best intentions.

7. Inquiries and Submission of Request for Disclosure

Requests concerning personal customer information or other inquiries concerning personal information should be directed to;

Amakusa Airlines Co., Ltd.

  • Address
  • 〒863-2114
  • Jogawahara 1-2080-5 Itsuwa-machi Amakusa City Kumamoto Prefecture
  • Phone:0969-57-6000 Contact Time: Mon-Fri 10:00 -17:00
  • ※In addition, we do not accept inquiries about reservations via the above telephone number.

※Questions regarding reservations should be directed to the Amakusa Airlines Reservation Center.(Phone:0969-34-1515/9:00-18:00)

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